Privacy Policy

Last updated: 10th January 2026

London Damp Surveys (“we”, “us”, “our”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal data when you use our website or contact us.

Who We Are

Business name: London Damp Surveys
Contact email: info@londondampsurveys.uk
Operating area: London & surrounding areas

If you have any questions about this policy or how we handle your data, please contact us using the details above.

What Information We Collect

We may collect and process the following personal information:

  • Name

  • Email address

  • Telephone number

  • Property address (if provided)

  • Details of your enquiry or message

  • IP address and basic website usage data (via analytics tools)

How We Collect Your Data

We collect data when you:

  • Fill in a contact or enquiry form

  • Call, email, or message us directly

  • Use or browse our website

  • Request a quote or inspection

How We Use Your Information

We use your personal data to:

  • Respond to enquiries and requests

  • Provide quotations and services

  • Arrange surveys or inspections

  • Communicate with you about your enquiry

  • Improve our website and services

  • Meet legal or regulatory requirements

We will never sell your data or use it for purposes you have not agreed to.

Lawful Basis for Processing

We process your personal data under the following lawful bases:

  • Consent – where you have contacted us directly

  • Contract – where data is required to provide a service or quote

  • Legitimate interests – to operate and improve our business

  • Legal obligation – where required by law

Cookies & Analytics

Our website uses cookies to improve functionality and understand how visitors use our site.

This may include tools such as:

  • Google Analytics

  • Squarespace analytics

Cookies help us understand pages visited, time spent on the site, and general usage patterns. You can control or disable cookies through your browser settings.

How We Store Your Data

Your data is stored securely and only accessed by authorised persons. We take reasonable steps to protect your information from loss, misuse, or unauthorised access.

We only retain personal data for as long as necessary to fulfil its purpose or meet legal requirements.

Sharing Your Data

We do not share your personal data with third parties except where:

  • Required to deliver a service (e.g. professional partners, if applicable)

  • Required by law or regulation

  • Necessary for website functionality (e.g. hosting or analytics providers)

All third parties are required to respect your data and comply with GDPR.

Your Rights

Under UK GDPR, you have the right to:

  • Access the personal data we hold about you

  • Request correction of inaccurate data

  • Request deletion of your data

  • Object to or restrict processing

  • Withdraw consent at any time

  • Lodge a complaint with the Information Commissioner’s Office (ICO)

To exercise any of these rights, please contact us using the details above.

External Links

Our website may contain links to other websites. We are not responsible for the privacy practices or content of external sites.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page.